A family affair since 1992
Ceramic Tile & Bathrooms is a design showroom based in Crewe. An established, second generation, family business of over 30 years that’s been selling Kudos Showering Products for 18 of them. It’s a great compliment indeed that this independent retailer, who has lots of product choice, has chosen to sell the Cumbrian-made Kudos brand.
This retail business was started by Paul & Janette Nevitt selling tiles. They soon expanded and outgrew two business premises before they found the one in Mill Street where they trade today selling both tile and bathroom products. Seventeen years ago they began to be joined by their children Matthew, Steven and Laura, and the business continues to thrive under this second generation, now with 12 members of staff.
The family pride themselves on delivering great customer service, going above and beyond what is expected. The showroom is a great advertising tool for the business, it starts with attractive window displays for passers-by and visitors inside the showroom are sparked with ideas when they see many room sized sets of different bathroom products and styles. The team then visit the customers home and draw up a design and quote for approval before arranging supply and installation. They stay with the customers throughout the entire process to ensure their customers receive great service and due to this they find that a lot of their business is generated from recommendation.
“We have been designing Kudos shower enclosures into our bathrooms for many years. Initially we chose them because they’re made locally, the product design is well thought through and the build quality was good. But we soon realised that the back-up from Kudos is just as important. Being able to get new seals or runners for an enclosure, components that can fail after a number of years, is important and Kudos keep these spares locally so that they can be called off quickly and sent directly to our customers to fix any issues. That gives us a lot of confidence in selling their brand.” Said Matthew Nevitt.
They have the Pinnacle8 enclosures from Kudos displayed in their showroom and a selection of Ultimate walk-in shower screens too that can be used either with a shower tray or installed in a wetroom situation. They are also located very close to the Kudos warehouse and showroom/training facility, which is a bonus, so that they can send customers over to view Kudos products that are not displayed in their showroom.
“People still like to see, touch and feel the bathroom products we sell.” Said Steven Nevitt. “That’s why we don’t have a website that sells products directly online. We design a bathroom from scratch and survey a home before we propose a design scheme. Many of the products fitted in a bathroom are behind the tiles and so its key to choose quality components and get the installation right and Kudos products align themselves to this way of selling. They are great quality and we like to point out the subtle design features they carry to our customers.”
“We love the minimalist cut-out handles the Kudos Pinnacle8 Enclosures.”
In conclusion, the retailer confirmed that the latest trends in the world of bathrooms are that customers are a lot more willing to add coloured brassware finishes, like matt black, gunmetal and bronze and they like minimalist shower enclosures, often frameless or walk-in that are easy to clean. Ceramic Tile & Bathrooms are continuing to grow and focus on bathroom design and the relationship with Kudos showers appears set to continue.
"Matt Black is still a big seller on brassware in a bathroom and the profiles on the Kudos Ultimate shower panels match a treat".
Kudos Shower Products Ltd has been designing and manufacturing shower products at their Cumbrian facility since 1999. Their portfolio includes shower enclosures, shower trays, over bath screens and wet-room solutions sold via KBB showrooms and merchants across the UK. Please call on 01539 564040 or email email@example.com.<