THE KUDOS COLLECTION
Kudos Lifetime Guarantee
A reputation for superb engineering
With the added peace of mind provided by the KUDOS Lifetime Guarantee on all products, our approach delivers the very best showering solutions suitable for all types of installations. To take advantage of the KUDOS Lifetime Guarantee, you must have registered your product within 28 days of purchase/installation.
1. Subject to the terms contained in this Lifetime Guarantee, KUDOS Shower Products Ltd (“ KUDOS”) warrant that the products it supplies will be free from any material defects or manufacturing faults for life (“the Guarantee”). In order for the Guarantee to be valid, the purchaser must register the purchase of the product within 28 days of purchase by [either completing the lifetime guarantee card provided with the product or by] completing the guarantee registration online at www.kudosshowers.co.uk
1.2 The Guarantee excludes any wheel bearing products, seals or gaskets
In relation to such products, subject to the terms of this Lifetime Guarantee, KUDOS warrants that the products will be free from material defects or manufacturing faults as follows:
i) wheel bearing products for a period of 4 years; and
ii) seals and gaskets for a period of 2 years.
1.3 Glass – Kudos makes every effort to ensure that your product reaches you in perfect condition. However, please be advised that all toughened glass panels are not covered by our guarantee once installation/assembly has commenced.
2.1 The warranties contained at clause 1 of this Lifetime Guarantee are subject to all users of the product following the user instructions supplied with the product and fair wear and tear and do not apply to faults that arise as a result of:
i) wear and tear caused by excessive or abnormal use;
ii) damage or faults caused in connection with the build-up of dirt, mould, mildew, lime-scale or similar;
iii) abnormal or inappropriate cleaning;
iv) accidental damage, damage caused by negligence or wilful damage;
v) any alteration or repair by you or by a third party;
vi) any specification or modification provided by you.
2.2 The Guarantee only applies to products supplied in the UK and Ireland and used solely for domestic purposes.
2.3 The Guarantee is personal to the purchaser and is not transferrable.
2.4 The Guarantee only applies to products originally installed and does not cover previously installed products, such as (but not limited to) purchases of showroom display products.
2.5 It is the purchaser’s responsibility to inspect the products on purchase and/or delivery to identify any damage or faults. The Guarantee excludes products that are installed that are damaged or faulty and such damage or fault is obvious, or should have been reasonably obvious, at the time of purchase or delivery (as appropriate).
3. Claims under the Guarantee
3.1 If you have a claim under the Guarantee, you must contact KUDOS’ Technical Services Department on 01539 564040 within 21 days of the fault occurring and register the fault. If you fail to notify KUDOS in accordance with this clause 3.1, the Guarantee will terminate.
3.2 If a product is considered faulty under the terms of the guarantee, KUDOS will either refund the purchase price, replace the affected part(s) with the same or a substantially similar product, or repair the product (at its sole discretion) and this will be the purchaser’s sole remedy.
3.3 KUDOS reserve the right to charge for its engineer’s time and replacement parts if a claim under the Guarantee is made and is found not to be valid.
3.4 No claim will be accepted if a product is installed with a fault that would have been clearly visible before installation.
4. Limitation of Liability
4.1 KUDOS expressly excludes any liability for any special, indirect or consequential losses or damage. The remedies contained at clause 3.2 will be the purchaser’s sole remedy under the Guarantee.
4.2 Nothing in clause 4.1 above excludes KUDOS’ liability in relation to any matter that cannot be excluded by law.
4.3 KUDOS will have no liability to the purchaser if you fail to register any fault in accordance with clause 3.1 of this Lifetime Guarantee.
4.4 The Guarantee does not affect your statutory rights.
Terms & Conditions
With the added peace of mind provided by the KUDOS Lifetime Guarantee on all products, our approach delivers the very showering solutions suitable for all types of installations
KUDOS products are available from Specialist Bathroom Retailers and Plumbers Merchants
Errors & Omissions
Whilst every effort is taken to provide accurate information, the details contained in this website are for guidance purposes. Dimensions shown are nominal and product specification is subject to change without notice. References to Silver relate to colour only.
All images contained in this website are the copyright of KUDOS Shower Products Ltd and may not be reproduced in any form without prior written consent.
References relating to product suitability for use with power showers assume that the showerhead is positioned appropriately for normal shower use. Dependent on the position of the showerhead and the bather, overspray may be experienced when using door-less, walk-in enclosures.
All KUDOS products are supplied with full fitting instructions. In all cases, we recommend suitably qualified persons fit them and installation instructions are followed.
FINDING A SOLUTION
Excellence in Customer Service
Need some help? Whether you are not sure which is the right product for you, how to care for your product or having technical difficulties, we’ll get you the help you need.
DESIGN & INNOVATION
From Concept To Showroom
With a reputation for designing and manufacturing showering products that are superbly engineered, Kudos are continuously creating & incorporating innovative technologies.
Kudos products are available from Plumbers Merchants and Bathroom Specialists throughout the UK. Find your nearest stockist here.